Age UK North Yorkshire & Darlington
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Information & Advice

Offering free, confidential advice around benefits, housing and more

  • Can advise in areas such as Benefits, Housing & Care
  • We'll help you get the benefits that you're entitled to
  • We can also offer free home energy checks
  • 100% of customers are happy with our service

About the Information & Advice Service

Age UK Darlington provides an AQS accredited, free, impartial, independent and confidential one to one Information and Advice Service.

The service helps older people, their friends, relatives and carers within the Borough of Darlington to tackle a wide range of issues including General Benefit checks, Attendance Allowance, the switch from Disability Living Allowance to Personal Independence Plans, Welfare Rights, Housing, Consumer, Community Care Services and other general issues.

Last year alone this service helped its clients to claim in excess of £1.9 million of benefits they were entitled to.

The service also ensures that the target group has improved access to a range of generalist and specialist advice to meet their needs through our referral networks. The service also works holistically referring in to our other services such as Befriending, Good Friends, Activities and Care Services.

The Advice Service is delivered on an appointment basis at our town centre based Information and Advice Centre on Beaumont Street, as well as at a number of community venues around the area including Kings Church. The service also offers the choice of a home visit appointment for housebound and/or vulnerable clients.

Quality advice provided within your own home
Assistance with benefits, housing and care
Trusted, Confidential Advice
Did you know?

Last year we secured over £1,900,000 in benefits for older people in Darlington

Information & Advice Case Studies

Theresa was Anxious

Theresa’s son, who lives in Scotland and is very unwell himself, contacted us to see if we could help his mother who lives alone on the third floor of an apartment building.

Theresa was anxious about a number of things; the pressures of living alone, maintenance of the property, bills, problems with her energy company and feeling isolated.

When we visited Theresa in her home, we discovered she was unable to get out unaided and her only outdoor experience is to hospital appointments, where ambulance staff were required to carry her downstairs in a secure chair. During the visit, Theresa also expressed her wish to go into a care home.

Theresa is unable to bath or shower and struggles to wash down. Fortunately extended family help with shopping and visits.

We contacted Social Services on Theresa’s behalf who visited her and completed a needs assessment which resulted in extra support from Social Services including help with personal care. A housing application form was also completed and Theresa confirmed her wish to go into a care home.

During the home visit we completed an Attendance Allowance application form and Mrs T was awarded the higher rate of £82.30 per week (with £300 back dated payment). She now also receives a premium on her Pension Credit as well as help with housing costs. We also contacted Theresa’s energy supplier and agreed a more reasonable level of fuel debt payments for her.

Some time later, Theresa contacted us again as she needed help as Darlington Borough Council wanted sight of her birth certificate as proof of ID. As she is housebound we arranged to pick this up, take to DBC and then return it to her. We are continuing to support Theresa until such time as DBC have found her a suitable care home or sheltered accommodation. We have also referred her to our Befriending and Good Friends scheme.

Murray Needed Support

Murray suffered severe injuries following an accident over 20 years ago, and has several illnesses meaning he relies on his wife to help him with personal care. Without support from his wife, he would need round the clock care.

We helped the couple complete the Attendance Allowance (AA) and fully believed he would be awarded the higher rate. AA was refused and our client decided he wasn’t going to pursue it, but we believed he had an extremely good case and reconsideration was requested.

The decision was not changed and as the client did not agree with the ‘reasons’ for refusal we helped our client with paperwork for appeal.

Before we even had received an appeal date, DWP changed the decision and our client was awarded the higher rate of AA at £82.30 a week.

The award of £82.30 a week had made a huge difference to the lives of this couple and particularly for his wife, who can now pay for the support she needs to look after him.

Sue Lives Alone

Sue is 88 years old and lives alone in sheltered accommodation. She moved to be nearer her family as she is very frail and has had many falls. Social Services supported her following discharge from hospital and carers are now in place.

Unfortunately, Sue had to pay for the support she received and her savings were reducing week by week causing her many sleepless nights. Her son asked if
we could help his mother with any financial benefits.

We initially completed the Attendance Allowance form and followed up with a General Benefit Check as client had low income. We also checked entitlement
for Warm Homes Discount, Housing Benefit and Council Tax relief.

Sue was awarded the higher rate for Attendance Allowance, Housing Benefit and Council Tax relief and is now £217 a week better off. She will also receive help with health costs.

Information & Advice Testimonials

"Willingness to Help"

I have been amazed by the willingness to help, and the attention to my needs and support provided by the team.


"Helped to Reclaim Benefits"

Thank  you for helping my mother, we are so grateful. Without your help, we would not have known about the benefits she was entitled to. She can now sleep at night without worrying.


Information & Advice Location & Contacts

This service operates from:

Trading & Information & Advice (Darlington)

Age UK North Yorkshire Trading and I&A
1 Beaumont Street

01325 357 345

Monday to Friday: 9AM - 4:30PM
Saturdays: N/A
Sundays: N/A

Information & Advice Contact Details:

Susan Neill
Information & Advice Supervisor (Darlington)

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Age UK Darlington is a registered charity (Registered Charity No. 1128377) registered in England and Wales as a Limited Company no. 6817492). Age UK Darlington (Trading) Limited registered in England and Wales no 3256516) and Lifestyle 50PLUS Limited registered in England and Wales no 5914740) are subsidiaries of Age UK Darlington Limited and donate their net profits to that Charity. Registered address: Bradbury House, Beaumont Street West, Darlington, County Durham, DL1 5SX. Age UK Darlington (Trading) Limited is an appointed representative of Age UK Enterprises which is authorised and regulated by the Financial Services